Shipping Policy

Zeliha Xára

Shipping Policy

Zeliha Xára is the operator of (https://zelihaxara.com)


. By placing an order through this Website you will be agreeing to


the terms below. These are provided to ensure both parties are aware of and


agree upon this arrangement to mutually protect and set expectations on our


service.




1. General


Subject to stock availability. We try to maintain accurate stock counts on our


website but from time-to-time there may be a stock discrepancy and we will not


be able to fulfill all your items at time of purchase. In this instance, we will


fulfill the available products to you, and contact you about whether you would


prefer to await restocking of the backordered item or if you would prefer for us


to process a refund.




2. Shipping Costs


Shipping costs are calculated during checkout based on weight, dimensions and


destination of the items in the order. Payment for shipping will be collected


with the purchase.


This price will be the final price for shipping cost to the customer.






3. Delivery Terms


3.1 Transit Time Domestically


ZX is a slow fashion company, pieces are made by order. Orders take about 2-5 weeks to be ready and shipped out. domestic shipments are in transit for 2 - 7 days.




3.2 Transit time Internationally


Generally, orders shipped internationally are in transit for 4 - 22 days. This


varies greatly depending on the courier you have selected. We are able to offer


a more specific estimate when you are choosing your courier at checkout.




3.3 Dispatch Time


Orders are usually dispatched within 12-15 business days of payment of order


Our Business operates on Monday - Friday during standard business hours




3.4 Change Of Delivery Address


For change of delivery address requests, we are able to change the address at


any time before the order has been dispatched. Email ZXcustomerservice@outlook.com




 Items Out Of Stock


If an item is out of stock, we will wait for the item to be available before


dispatching your order. Existing items in the order will be reserved while we


await this item.




 Delivery Time Exceeded


If delivery time has exceeded the forecasted time, please contact us so that we


can conduct an investigation.




 Tracking Notifications


Upon dispatch, customers will receive a tracking link from which they will be


able to follow the progress of their shipment based on the latest updates made


available by the shipping provider.




4. Parcels Damaged In Transit


If you find a parcel is damaged in-transit, if possible, please reject the


parcel from the courier and get in touch with our customer service. (ZXcustomerservice@outlook.com) If the


parcel has been delivered without you being present, please contact customer


service with next steps.




 Sales Tax


Sales tax has already been applied to the price of the goods as displayed on the


website




5.1 Process for parcel damaged in-transit


We are not responsible for lost or broken packages, please contact your local post office or carrier or email us ZXcustomerservice@outlook.com




Customer service


For all customer service enquiries, please email us at


zxcustomerservice@outlook.com