Zeliha Xára is the operator of (https://zelihaxara.com)
. By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
ZX is a slow fashion company, pieces are made by order. Orders take about 2-5 weeks to be ready and shipped out. domestic shipments are in transit for 2 - 7 days.
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
3.3 Dispatch Time
Orders are usually dispatched within 12-15 business days of payment of order
Our Business operates on Monday - Friday during standard business hours
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. Email ZXcustomerservice@outlook.com
Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
4. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. (ZXcustomerservice@outlook.com) If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Sales tax has already been applied to the price of the goods as displayed on the
5.1 Process for parcel damaged in-transit
We are not responsible for lost or broken packages, please contact your local post office or carrier or email us ZXcustomerservice@outlook.com
For all customer service enquiries, please email us at